These Terms of Use (“Terms”) are a legally binding agreement between you and Sparta Trading, LLC, doing business as ParkProof (“ParkProof,” “we,” “us,” or “our”). They govern your access to and use of ParkProof websites, mobile web experiences, QR-code flows, dashboards, accounts, payment interfaces and terminals, camera-assisted services, and related technology (collectively, the “Services”).
By clicking an acceptance box or button, scanning or using a ParkProof QR code after being shown a link to these Terms, registering a vehicle or visit, starting or managing a session, providing a payment method, requesting a gate or door action, or otherwise using the Services, you acknowledge that you have read and agree to these Terms and the Privacy Policy. If you do not agree, do not use the Services.
ParkProof provides technology for participating property owners, parking-management companies, garages, parking lots, valet operators, employers, tenants, merchants, charging-site hosts, and other location operators (“Operators”). Depending on the location, the Services may support:
The Operator—not ParkProof—normally controls the physical location, posted hours, staffing, equipment, parking supply, traffic flow, access rules, rates, validations, enforcement decisions, towing or booting decisions, valet personnel, electricity, and site safety. ParkProof supplies a technology platform and facilitates payments and information for the Operator. For payments taken at a location, the Operator is normally the merchant of record; the payment processor charges the customer on the Operator’s behalf, and those funds settle to the Operator rather than to ParkProof. The checkout screen or receipt may identify the applicable merchant of record.
ParkProof is not a parking garage, landlord, security company, tow company, electric utility, insurer, automobile repairer, or valet operator merely because its technology is used at a location. An Operator may impose additional lawful rules or terms. If Operator terms conflict with these Terms regarding the physical location, the Operator terms govern that physical-location matter; these Terms continue to govern your use of ParkProof technology.
You must have legal capacity to accept these Terms. A legally authorized driver who is under the age of majority may use the Services only with permission of a parent or legal guardian and only to the extent permitted by law and the Operator. A parent, guardian, employer, vehicle owner, or other adult who authorizes or pays for the session is responsible for the authorized user’s compliance.
You represent that you are legally permitted to possess or operate the vehicle, use the payment method, create the guest or validation, and request the applicable parking, charging, valet, door, gate, or other service.
You must provide accurate information and keep it current. You are responsible for activity conducted through your account, monthly-parker link, ticket, QR code, device, payment method, one-time code, or secure session link until you report unauthorized use.
Some ParkProof links operate as bearer credentials: anyone who obtains the link may be able to view or manage the associated session. Do not post, forward, or share a secure link except with a person you authorize. Notify support@parkproof.ai promptly if a credential is lost, exposed, or used without authorization.
At participating locations, cameras may capture vehicle and plate images to detect entry and exit, match or create a session, verify authorization, calculate duration, operate equipment, support claims, investigate misuse, or assist enforcement. Patrol personnel may photograph or scan a plate to check status.
Automated recognition and matching may be inaccurate because of weather, lighting, plate condition, camera angle, similar plate characters, network conditions, or other factors. If you believe a match, charge, or enforcement record is incorrect, contact ParkProof or the Operator promptly. Camera images and derived plate text are handled as described in the Privacy Policy.
Refunds and adjustments are evaluated under the Operator’s policy, the payment-network rules, applicable law, and the transaction facts. Contact support with the location, date, plate, and receipt. Filing an unsupported chargeback does not eliminate an otherwise valid debt or Operator remedy.
A posted after-hours access charge is a fee for the separate access-assistance or equipment-activation service and is not an additional payment for parking time. Parking charges, if any, remain separate. The amount and nature of the fee must be disclosed in the applicable flow or signage.
Door, gate, loop, controller, cloud, power, network, and mechanical failures may occur. ParkProof may implement fail-open, fail-closed, retry, or assisted-access logic based on Operator safety settings, but does not control all physical equipment or guarantee any particular response.
ParkProof does not manufacture the charger, warrant vehicle compatibility, or guarantee a particular amount of energy, speed, range, battery condition, or uninterrupted charging session.
ParkProof may provide valet check-in, condition photography, ticketing, status, retrieval, checkout, and payment technology. The Valet Operator, not ParkProof, supplies valet personnel and accepts custody or control of the vehicle. Use of ParkProof does not create a bailment between you and ParkProof.
Damage, theft, personal-property, personnel-conduct, and vehicle-custody claims must be directed to the Valet Operator identified at the location or on the receipt. ParkProof may preserve and share relevant technology records to help investigate.
A guest pass or validation is subject to the issuing Operator’s or merchant’s limits and may be changed, canceled, exhausted, or rejected if expired, duplicated, transferred, fraudulent, or inconsistent with location rules. A host or merchant represents that it is authorized to provide the guest information and issue the pass or validation.
A validation may reduce but does not necessarily eliminate parking charges, service fees, taxes, overstay charges, or charges outside the validated period. The final checkout summary controls, subject to correction of verified error.
A reservation provides only the right described in the confirmation and is subject to arrival windows, grace periods, vehicle or plate requirements, maximum duration, cancellation rules, and location conditions. Unless expressly stated, it does not guarantee a particular physical space, charger, attendant response time, or uninterrupted access.
You must leave or move the vehicle by the required time. A session may not be extendable when doing so would conflict with another reservation. Disclosed late, overstay, idle, relocation, or enforcement consequences may apply.
Operators and their contractors—not ParkProof—make physical enforcement, towing, booting, relocation, and citation decisions. ParkProof may provide authorization status, images, records, alerts, and workflow tools. Payment after an enforcement event does not automatically cancel action already initiated.
You are responsible for complying with signs and applicable law. Any towing, storage, boot, citation, relocation, or release charge is imposed by the responsible Operator, authority, or contractor, not by ParkProof, unless a ParkProof charge is expressly identified.
You consent to receive electronic receipts, notices, disclosures, and records. By providing a mobile number in a text-enabled flow, you agree to transactional SMS related to your activity. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. ParkProof does not use this program for promotional texts. See the SMS Terms.
You must provide a number you are authorized to use and notify us if it changes. Opting out may prevent delivery of session links, receipts, one-time codes, access messages, valet notices, or expiration alerts; it does not cancel valid charges or location obligations.
You may not:
We may preserve evidence, block access, reverse a benefit, notify an Operator, or refer suspected fraud, tampering, theft, threats, or unlawful activity to appropriate parties.
The Services may be unavailable, delayed, inaccurate, or interrupted because of maintenance, equipment, software, power, internet, cellular service, third-party providers, weather, emergencies, cyber incidents, Operator actions, or events outside our control.
Features labeled test, pilot, beta, preview, demo, or similar are pre-release, may be changed or withdrawn, and may contain defects. Do not use a test environment for emergency access or rely on it as the sole safety control. ParkProof may modify or discontinue a feature, but changes do not eliminate amounts already incurred or non-waivable rights.
The Services may depend on Stripe, Supabase, Netlify, Twilio, Shelly, LPR or OCR providers, payment-terminal providers, charging equipment, camera systems, identity-verification providers, mobile carriers, banks, and other third parties. Their products, networks, terms, privacy practices, and failures are outside ParkProof’s exclusive control.
If identity verification is later offered, you will receive a separate notice before production use. ParkProof does not currently deploy facial recognition or biometric identification in production.
ParkProof and its licensors own the Services, software, interfaces, designs, text, logos, workflows, reports, and related intellectual property. Subject to these Terms, ParkProof grants you a limited, revocable, nonexclusive, nontransferable license to use the consumer-facing Services solely for their intended purpose.
You retain ownership of information and images you lawfully submit. You grant ParkProof and the applicable Operator a nonexclusive license to host, copy, process, display, transmit, and retain them as necessary to provide the Services, investigate incidents, comply with law, and exercise rights under these Terms.
If you provide feedback or suggestions, you permit ParkProof to use them without restriction or compensation, provided we do not publicly identify you without permission.
ParkProof or an Operator may suspend or restrict access when reasonably necessary for safety, maintenance, suspected fraud, nonpayment, misuse, legal compliance, credential compromise, violation of these Terms, or protection of people, vehicles, property, equipment, or systems. Where practicable, we will provide notice or a way to contact support.
You may stop using the Services at any time, but termination does not cancel charges, claims, records, or obligations arising before termination.
ParkProof does not control an Operator’s personnel, physical premises, staffing, valet conduct, security, maintenance, towing contractor, charger hardware, gate mechanics, or enforcement discretion. Claims concerning physical injury, vehicle custody, theft, premises conditions, towing, valet handling, or site personnel should be directed promptly to the responsible Operator, without limiting any claim you may lawfully have against ParkProof for ParkProof’s own conduct.
You remain responsible for locking the vehicle, securing its contents, complying with traffic controls, and avoiding unsafe conditions. ParkProof does not provide vehicle or property insurance.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PARKPROOF DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
PARKPROOF DOES NOT WARRANT THE SAFETY, CONDITION, CAPACITY, SECURITY, STAFFING, ELECTRICAL SUPPLY, EQUIPMENT, OR AVAILABILITY OF A PHYSICAL LOCATION, VEHICLE, CHARGER, GATE, DOOR, PARKING SPACE, OR VALET OPERATION. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.
TO THE FULLEST EXTENT PERMITTED BY LAW, PARKPROOF, SPARTA TRADING, LLC, AND THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, USE, OR GOODWILL; OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATING TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, PARKPROOF’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE PARKPROOF SERVICE FEES YOU PAID FOR THE TRANSACTION GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).
These limitations do not apply to liability that cannot lawfully be limited, including where applicable liability for ParkProof’s fraud, willful misconduct, gross negligence, or personal injury directly caused by ParkProof, or statutory damages, remedies, or consumer rights that applicable law does not permit you to waive. They also do not limit amounts ParkProof or the merchant must return because of a verified duplicate or erroneous charge.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless ParkProof and Sparta Trading, LLC from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable legal expenses arising from your material breach of these Terms, unauthorized or unlawful use of the Services, infringement of another person’s rights, fraudulent information, unauthorized payment method, or unsafe or unlawful conduct involving your vehicle.
This section does not require a consumer to indemnify ParkProof for ParkProof’s own negligence, statutory violation, or other conduct for which indemnification cannot lawfully be required.
Except as governed by the Federal Arbitration Act in Section 25, these Terms are governed by Maryland law, without regard to conflict-of-law principles. Non-waivable consumer protections of your home jurisdiction remain available to the extent required by law.
A dispute not subject to arbitration must be brought exclusively in a state court located in Prince George’s County, Maryland, or the United States District Court for the District of Maryland, unless applicable law requires another forum. The parties consent to personal jurisdiction there.
Before filing arbitration or a lawsuit, the claimant must send an individualized written Notice of Dispute and allow 30 days for good-faith resolution. The notice must include the claimant’s name and contact information, relevant plate or session information, location and date, a description of the dispute, supporting records reasonably available, and the requested relief.
Send notices to support@parkproof.ai with the subject “Legal Notice of Dispute,” and by mail to:
Sparta Trading, LLC d/b/a ParkProof
Attn: Legal Notice
9807 Wood Glen Terrace
Lanham, Maryland 20706
The limitations period and filing-fee deadlines are tolled during the 30-day process to the extent permitted by law. Either party may seek temporary relief needed to prevent imminent injury, property damage, unauthorized system access, or misuse of intellectual property.
After completing Section 24, you and ParkProof agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Services, a ParkProof transaction, or the parties’ relationship will be resolved by binding individual arbitration. This agreement is governed by the Federal Arbitration Act.
Either party may bring an individual action in small-claims court if the claim remains within that court’s jurisdiction. Either party may seek temporary or injunctive relief in court to prevent imminent physical harm, unauthorized access, security compromise, fraud, or infringement or misuse of intellectual property. You may also report matters to a government agency, and an agency may pursue relief as authorized by law.
Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, when applicable, its Mass Arbitration Supplementary Rules, as in effect when the claim is filed. If AAA is unavailable or declines administration after the parties satisfy applicable requirements, the parties will select another nationally recognized administrator or a court will appoint an arbitrator.
Arbitration may occur by documents, telephone, video, or an in-person hearing reasonably convenient to you, as the rules permit. ParkProof will pay arbitration fees it is required to pay under the applicable consumer rules. You will not be required to pay more than the consumer filing fee required by those rules, and ParkProof will consider a reasonable request to pay that fee based on hardship. Each party pays its own attorneys’ fees unless a statute, rule, or arbitrator permits fee shifting.
The arbitrator may award any individualized remedy available in court, including statutory damages, attorneys’ fees, or injunctive relief where authorized. The arbitrator must apply applicable substantive law and must issue a reasoned written decision when requested. The arbitrator may not combine claims or award relief for anyone other than the individual claimant, except to the extent applicable law requires otherwise.
YOU AND PARKPROOF AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not preside over a class or representative proceeding. This paragraph does not waive non-waivable public-injunctive relief or government-enforcement rights.
FOR A CLAIM SUBJECT TO ARBITRATION, YOU AND PARKPROOF WAIVE THE RIGHT TO A JURY TRIAL.
You may opt out of this Section 25 without affecting the rest of the Terms. Send a signed, individualized notice within 30 days after you first accept these Terms. The notice must state your name, mobile number or email used with ParkProof, that you reject the arbitration agreement, and the date. Send it by email to support@parkproof.ai with the subject “Arbitration Opt-Out,” or by mail to the Legal Notice address in Section 24. An opt-out applies only to the person who sent it.
If a portion of this Section 25 is unenforceable, it will be severed and the remainder enforced to the fullest extent permitted. If the class-action waiver is finally held unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court after any arbitrable individual issues are resolved, unless the governing law requires a different result.
Sparta Trading, LLC d/b/a ParkProof
9807 Wood Glen Terrace
Lanham, Maryland 20706
United States
Questions or support: support@parkproof.ai